Return Authorization Requests
If you wish to return any JRM Products, immediately contact your Authorized JRM dealer, or call JRM directly at 336-354-1243 or toll free at 1-888-576-7007. You will be given a Returned Merchandise Authorization (RMA) number that must be prominently displayed on the outside of the box you are returning.
Requests for return authorization must be made within three months of purchase date. Once an RMA is issued, you must return the merchandise to the JRM Shipping Department within 30 days from issue date of RMA.
It is the customer’s responsibility to return products to JRM. FedEx Call Tags will only be issued for defective parts or shipping/sales errors that originated from JRM. A 15% restocking fee will be applied to all return requests that are not accompanied by a replacement order.
Credit will not be issued for any products received at JRM without an RMA number OR received after the RMA expiration date. RMA’s expire 30 days from date of issue.